Users met frustrations of information silos and lack of traceability during the file-sharing process. Editing and sharing updates meant downloading a file, making changes, then re-uploading the file back in circulation. Even though Google Workspace enables collaboration and simultaneous work of multiple users on the same online document, Happy Socks employees continued using attachments.
Beyond the weak links in file management, some users found the transition between the old and new software difficult.
Needing further training on how to get the most out of Google Workspace tools, the IT department contacted Devoteam G Cloud.