Nordic Choice Hotels is one of the largest hotel chains in Scandinavia.
It consists of three hotel chains as well as 23 independent hotels. The company owns over 180 hotels and hires more than 13.000 employees. The network’s hotels are present in six markets.
Rolling out a new platform, which at first may appear to be a standard IT project, turns into a challenge when only fraction of the company’s employees are desktop users, and some staff members don’t even have a digital identity.
Nordic Choice Hotels was struggling with exactly this situation. They critically needed a tool that connected all employees, including those on the go.
The platform also needed to allow the company to fulfill their most important goal: focus on the customers.
Nordic Choice reached out to Avalon Solutions, a Google Cloud Premier Partner to prepare a pre-study on implementing G Suite for all 13.000 employees. Avalon Solutions analyzed both business and technical tracks, and a thorough pre-study was delivered to Nordic Choice Hotels in November 2015.
Service Manager, Project’s Technical Lead, Nordic Choice Hotels
Many of the staff did not have a digital identity, which made bringing all 13.000 employees together on one platform a challenge.
Cloud Projects Manager, Avalon Solutions
Avalon Solutions approached this task carefully and monitored the G Suite rollout to ensure that none of the hotel’s operations were affected by the change. The team knew that successfully launching G Suite in one hotel meant being ready to launch it in all of them.
Technical Lead, Avalon Solutions
I value Avalon Solutions for their knowledge of Google-rollout for a big corporation and their knowledge about Google. They gave us lots of good advice, adds Sollie.
It was a key success factor to tailor training and communication in the language that hotel users could relate to and understand. Nordic Choice dedicated time and effort to design the layout, content and flow of the training, and training was delivered together by Nordic Choice and Avalon Solutions.
Involving the customer and ensuring the customer’s culture and mindset are embedded in the change process paved the way to allow for a rollout to 175 hotels on the same day.
The key for success is change management, without taking lead on this ourselves we wouldn’t have the outcome we did.
Vice President Technology, Nordic Choice Hotels